Prepared Failure Mode and Effects Analysis (FMEA), control plans and packaging documentation to ensure that production processes met high standards of reliability and efficiency.
Designed workflow processes for the entire production line to streamline operations
Collaborated with an IT company to design the Quality Management Module components in SAP, where I contributed to defining system specifications and workflows to support quality management goals.
Developed comprehensive instructions and procedures, ensuring that the production team had clear guidelines for maintaining quality standards.
Visited customers to strengthen customer relationship and provide trainings
Managed customer quality complaints, which involved maintaining detailed records and leading daily meetings to address recurring issues. Through these interactions, I identified underlying quality problems and implemented interim containment actions, allowing time for thorough Root Cause Analyses and quality process updates to prevent future occurrences. Additionally, I identified and introduced systematic changes to drive continuous improvement.
Conducted quality tests on new parts, including tension, aging, and chemical tests
Conducted quality tests on new parts, such as tension, aging, and chemical tests to maintain rigorous customer-driven quality standards
Prepared documentation for quality standards audits, specifically for TS16949, ISO 9001, and ISO 14001 certifications
Produced monthly reports to track quality issues in parts that were scrapped, rerun, retested, diverted for offline repair, or returned. The company used these analyses to implement corrective actions and enhance quality across the production line.